No service or feedback, completely ***********

I have a fiber connection with SuperSonic and the line is supp**** from Vumatel. My fiber went down on 15th June early in the morning, I have been call and escalating this matter with SuperSonic now for almost two week, and they keep telling me that the issue is with Vumatel and that its been raised with them as well as escalated, but yet up until now they have not even been able to provide me with a reference number from Vumatel side and nothing seems to have been done. I work from home and is fully dependent on having an internet connect to enable me to do my job, therefore this issue is having serious consequences on my side and my job. Vumatel is the worst Fiber provider I have ever had to deal with as I had endless issues with them at the beginning of the year as well when I had the fiber setup as it took then 4 months and two different ISPS two get my fiber connection working and that was also due to Vumatel's ***********s. Unfortunately they are the only fiber provider in our complex but I had a choice I definitely would have gone with another provider.