No service nor communication from Vuma

Item: Vumatel
Rating: 1
Author: Giel O

Problem: Resedential Fibre Connectivity down in Robindale Randburg. I logged a call with my service provider Afrihost who in turn logged a call on Vuma. This was done on the 19th of March. To date I still have no internet connectivity. Afrihost did update me to tell me call was logged with Vuma. So far no service and no communication fro Vuma!!! When can I expect the fibre issue to be resolved, and at least some communication from Vuma.

Helpful (0)

Replies (3)

Vumatel's replyOfficial

25 Mar 2024, 19:48

Good day Giel

Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.

Kind Regards
The Vuma Team

Vumatel's reply25 Mar 2024, 19:48

Official

Good day Giel

Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.

Kind Regards
The Vuma Team

Giel O's updateReviewer Update

27 Mar 2024, 08:25

Thanks for the reply but still no service!
Its 8 days now!
When can I expect service?

Giel O's update27 Mar 2024, 08:25

Reviewer Update

Thanks for the reply but still no service!
Its 8 days now!
When can I expect service?

Giel O's updateReviewer Update

28 Mar 2024, 11:29

Thanks to the two gentlemen that came and repair my fibre this morning on day 9. Service was excellent and professional.
Just not happy about the time that lapsed before I got service.

Giel O's update28 Mar 2024, 11:29

Reviewer Update

Thanks to the two gentlemen that came and repair my fibre this morning on day 9. Service was excellent and professional.
Just not happy about the time that lapsed before I got service.