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nawaal A

1 reviews | Active since Sept 2016

03 Jun 2024, 08:03

No service from Vumatel

Still no wifi no technician all I get is it was sent to a technician . Since the 14th of May I have been struggling to someone to either come out or activate my line for 11 Krokodil Close Eastridge. My contact number is ***. CAN SOMEONE TRY TO DO SOMETHING and stop sending me automated messages and then nothing I paid you for a service I am not getting .If don't have technicians say so If you having system issues speak up so people can know. Cause now you just look ***********. Pathetic service . But your opening line is we committed to everyone getting wifi . What a joke have you seen all your complaints.

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Replies (5)
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nawaal A's update03 Jun 2024, 11:39
Reviewer Update
3 weeks and no response from VUMATEL. is there a manager or director I can speak to . To try and resolve this matter cause clearly the stuff doesn't know what to do besides escalate.
Vumatel
Vumatel's reply03 Jun 2024, 15:30
Official
Good day, Nawaal Allie. 

Thank you for getting in touch. 

A technician was dispatched and your device was faulty. A new device was installed and services are up. 

Kind regards
The Vuma Team
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nawaal A's update03 Jun 2024, 15:49
Reviewer Update
Lies...
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nawaal A's update03 Jun 2024, 16:44
Reviewer Update
Zee sorted it out remotely. No one came out the premises to sort out any faulty device
Vumatel
Vumatel's reply05 Jun 2024, 09:31
Official
Good day, Nawaal Allie. 

Thank you for the feedback. 

Kind regards
The Vuma Team