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Melissa P

1 reviews | Active since Jun 2020

18 Oct 2022, 03:33

No Service from Vumatel

I am utterly disappointed in Vumatel. I have been with them for almost 5 years. I recently moved to a new house and again my address is not found on their portal so the only thing they have to do is to add it. I have placed my request more than 2 weeks ago and still it has not been done. Can't call them as they do not have a call center so I have to work through my ISP, who also is not having any luck escalating the issue.

0
Replies (3)
Vumatel
Vumatel's reply19 Oct 2022, 10:01
Official
Good day

Thank you for taking my call. Please request the ISP to confirm your Vuma order number so that we can assist.

Regards
The Vuma Team
MP
Melissa P's update20 Oct 2022, 09:57
Reviewer Update
Clearly you don't want business. The delay in responses, if any is unacceptable as I am paying for no service at all. I am the only one following up on the progress however it does not seem anything is progressing. I get it why you closed your customer service communication lines and we have to work through our ISP's because I mean what service??? Very disgusted and irritated with Vumatel and that you guys are my only option. Word of mouth travels fast. Not looking good for your business!!
Vumatel
Vumatel's reply21 Oct 2022, 10:31
Official
Good day Melissa

Thank you for taking our call . We have escalated the order to the activations team.

Regards
The Vuma Team