LB
Leoni B
1 reviews | Active since Feb 2020
23 Feb 2021, 15:55
No service from Vumatel
My internet has been down for 9 days. Every time it gets reported Vumatel closes the ticket. The wall unit in my house installed by Vumatel is faulty. I have reported this every day. Now they say I do not have a Mac number. Yesterday it was an ISP account. They close the ticket every day and pass the buck back to vodacom. I am caught between the 2 companies. Tomorrow will be 10 days. It has cost me over R200 on calls. And I do not even now how much in data... This is such a bad service
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Replies (1)LB
Leoni B's updateReviewer Update
25 Feb 2021, 22:32Thank you for phoning. It took you 2 days. As a ex hospital manager I understand you are not dealing with lives, but service should be your priority. I was not even asked if I was satisfied. But you have just proved that a new Fibre supplier is needed in Brakpan. You can do with competition to get you back on your toes.
LB
Leoni B's update25 Feb 2021, 22:32
Reviewer Update
Thank you for phoning. It took you 2 days. As a ex hospital manager I understand you are not dealing with lives, but service should be your priority. I was not even asked if I was satisfied. But you have just proved that a new Fibre supplier is needed in Brakpan. You can do with competition to get you back on your toes.