1 reviews | Active since Nov 2015
NO SERVICE DELIVERY FROM GIGAGO AND VUMATEL - DEFINITELY DO NOT RECOMMEND TO USE THESE SERVICE PROVIDERS!!!
On 7th October I signed up with Gigago for Fibre installation and service. On 8th October the FTTH setup was completed. On 15th October my router was delivered, after Gigago committed to delivery of router on Monday 12th October. Now that I have my router, and connected it to the Vumatel box, it displays a red light (ERROR), showing no connection for internet. From Gigago's Sales Department, Support and Accounts department no-one is able to assist and resolve my issue. Typical, once the deal is confirmed no follow through of customer service/delivery!!! POOR SERVICE DELIVERED BY BOTH GIGAGO AND VUMATEL. I absolutely regret signing up with both these service providers, and will definitely NOT recommend them to anyone!!!
Thanks for making contact with us.
Kindly respond to our email with your ticket number and we will assist.
Kind regards
The Vuma Team
Thanks for making contact with us.
Kindly respond to our email with your ticket number and we will assist.
Kind regards
The Vuma Team
However the speed I am now getting is below 1mbs, and not the 10mbs up and down, as promised at time of sale.
Gigago has advised the installation is faulty. I therefore am insisting that a Vumatel technician be sent to site to resolve the issue!!!!
However the speed I am now getting is below 1mbs, and not the 10mbs up and down, as promised at time of sale.
Gigago has advised the installation is faulty. I therefore am insisting that a Vumatel technician be sent to site to resolve the issue!!!!