No service delivery!

We have ordered fibre in January...paid it and only got half of it installed middle March...they have to come back again to do the last part, before you can connect to a router. You keep phoning every day and all you hear is "we will escalate it" the new favourite term it seems. NOBODY can give you any indication of when they will finalise it and you speak to a new consultant every time!!! Who knows how they won the award for best fibre provider!!