No service delivery

I ordered fibre from mweb on 30/08/2018. Received a sms on 07/09 stating that order was placed with "partner". So it takes 8 days for mweb to order your order. Received an email today 20/09 from Vumatel stating " Please note that your complex is currently not live with us but they have made contact with your body corporate". What does this mean? When I contacted mweb I was told that fibre was available in my area. I cannot get hold of mweb, the phone no. is always busy, emails are returned because the mailbox is not watched. This is pathetic. As I much as I hate to go to Telkom, vumatel and mweb are not giving me a choice. It seems incompetence is now the rule and no longer the exception. Ref: Q ********** .