OM
Orelia M
1 reviews | Active since Dec 2018
10 May 2025, 09:12
No service
I have been trying to contact Mweb without any success. Their telephone numbers are engaged. I downloaded your App then tried to use self service but I keep getting an error. When I use their live chat there are no available agent then eventually when I get one the chats disconnect and disappear as they take forever to respond. How hard is it to provide service really? Now I just want to cancel and never deal with you
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Vumatel's replyOfficial
10 May 2025, 14:20Good day Orelia Mankgeru
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply10 May 2025, 14:20
Official
Good day Orelia Mankgeru
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team