No service/ Bad service

Bad Bad service from Afrihost and Vuma. And sadly, I see below that they do not acknowledge any of the complaints. I "cancelled" my service - but funny thing I never cancelled, just asked for the unit to be moved to a different house, which they did but now, nothing works. Been trying to get my internet up and running since 02/05/2023, I've spoken to so many different advisors... and still no internet, but they expect me to pay for the service?