RA
Ruth A
1 reviews | Active since Aug 2022
02 Aug 2022, 08:53
No service
For the past few weeks network has been bad. When you log a call there is no feedback. This morning we woke up with no internet. Called MWEB as they are the service provider on behalf of VUmatel, they advised they will send a technician in 6 days. That is not customer service. We work from home. I cannot tell my company I'll be down for 6 days. That is not acceptable and there is no way to contact Vumatel, the details on their website is for their service providers, no direct line of communication. When payments go off it goes off on time. Yet you get feedback you will be up in 6 days. This is **** service!!!! And I am not happy at all with the service levels provided by Vumatel and MWEB.
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Replies (4)RA
Ruth A's updateReviewer Update
02 Aug 2022, 15:53Unacceptable. When payment is due I don't contact you and tell you payments will be ready in 24 to 48 hours. Again how do I tell my company I can't work for 24 to 48 hours. Now I have to make a plan because of your horrible service. I'm loosing money not vumatel in these 2 days. Am I going to be reimbursed No. So I need this sorted out immediately. Stop giving **** service to eldoradopark. I had to go into the office because of no network. When I speak to consultants no one knows what they doing. This is unacceptable!!!
RA
Ruth A's update02 Aug 2022, 15:53
Reviewer Update
Unacceptable. When payment is due I don't contact you and tell you payments will be ready in 24 to 48 hours. Again how do I tell my company I can't work for 24 to 48 hours. Now I have to make a plan because of your horrible service. I'm loosing money not vumatel in these 2 days. Am I going to be reimbursed No. So I need this sorted out immediately. Stop giving **** service to eldoradopark. I had to go into the office because of no network. When I speak to consultants no one knows what they doing. This is unacceptable!!!
Vumatel's replyOfficial
02 Aug 2022, 16:06Good day
Kindly note that we tried contacting you but the number is on Voicemail. Kindly note that your ticket is now linked to a network outage which was due to infrastructure vandalism. The team is currently busy with the repairs.
Regards
The Vuma Team
Kindly note that we tried contacting you but the number is on Voicemail. Kindly note that your ticket is now linked to a network outage which was due to infrastructure vandalism. The team is currently busy with the repairs.
Regards
The Vuma Team
Vumatel's reply02 Aug 2022, 16:06
Official
Good day
Kindly note that we tried contacting you but the number is on Voicemail. Kindly note that your ticket is now linked to a network outage which was due to infrastructure vandalism. The team is currently busy with the repairs.
Regards
The Vuma Team
Kindly note that we tried contacting you but the number is on Voicemail. Kindly note that your ticket is now linked to a network outage which was due to infrastructure vandalism. The team is currently busy with the repairs.
Regards
The Vuma Team
RA
Ruth A's updateReviewer Update
04 Aug 2022, 06:00Good day
It is past the 24-48 hr window and we still have no connection. There has been little to no feedback from VUMATEL accept for a message on Facebook saying the ticket has been resolved. How do you resolve something without fixing it. How do you communicate with customers like this. This is the worst customer service I have ever experienced. We called in the call center non of the agents know what's happening. Doesn't look like the technicians know what they doing to. How do you keep customers off line for 2 days and expect us to just wait. This is unacceptable. We had to use our own data for 2 days which was not an expense we plan for. Vumatel is a bunch of ******* and lyers and you do not know how to run a business. Who do we need to contact as customers as our service provider clearly does not give a ****. Vumatel/ MWEB YOU ARE USELESS. I am past angry now!!!!
It is past the 24-48 hr window and we still have no connection. There has been little to no feedback from VUMATEL accept for a message on Facebook saying the ticket has been resolved. How do you resolve something without fixing it. How do you communicate with customers like this. This is the worst customer service I have ever experienced. We called in the call center non of the agents know what's happening. Doesn't look like the technicians know what they doing to. How do you keep customers off line for 2 days and expect us to just wait. This is unacceptable. We had to use our own data for 2 days which was not an expense we plan for. Vumatel is a bunch of ******* and lyers and you do not know how to run a business. Who do we need to contact as customers as our service provider clearly does not give a ****. Vumatel/ MWEB YOU ARE USELESS. I am past angry now!!!!
RA
Ruth A's update04 Aug 2022, 06:00
Reviewer Update
Good day
It is past the 24-48 hr window and we still have no connection. There has been little to no feedback from VUMATEL accept for a message on Facebook saying the ticket has been resolved. How do you resolve something without fixing it. How do you communicate with customers like this. This is the worst customer service I have ever experienced. We called in the call center non of the agents know what's happening. Doesn't look like the technicians know what they doing to. How do you keep customers off line for 2 days and expect us to just wait. This is unacceptable. We had to use our own data for 2 days which was not an expense we plan for. Vumatel is a bunch of ******* and lyers and you do not know how to run a business. Who do we need to contact as customers as our service provider clearly does not give a ****. Vumatel/ MWEB YOU ARE USELESS. I am past angry now!!!!
It is past the 24-48 hr window and we still have no connection. There has been little to no feedback from VUMATEL accept for a message on Facebook saying the ticket has been resolved. How do you resolve something without fixing it. How do you communicate with customers like this. This is the worst customer service I have ever experienced. We called in the call center non of the agents know what's happening. Doesn't look like the technicians know what they doing to. How do you keep customers off line for 2 days and expect us to just wait. This is unacceptable. We had to use our own data for 2 days which was not an expense we plan for. Vumatel is a bunch of ******* and lyers and you do not know how to run a business. Who do we need to contact as customers as our service provider clearly does not give a ****. Vumatel/ MWEB YOU ARE USELESS. I am past angry now!!!!
Vumatel's replyOfficial
04 Aug 2022, 09:49Good day Ruth
Kindly note that the link has been restored. We have been providing the account holder with regular updates on the fibre break. He has also confirmed with us that the service has been restored. We truly apologise for the inconvenience caused.
Regards
The Vuma Team
Kindly note that the link has been restored. We have been providing the account holder with regular updates on the fibre break. He has also confirmed with us that the service has been restored. We truly apologise for the inconvenience caused.
Regards
The Vuma Team
Vumatel's reply04 Aug 2022, 09:49
Official
Good day Ruth
Kindly note that the link has been restored. We have been providing the account holder with regular updates on the fibre break. He has also confirmed with us that the service has been restored. We truly apologise for the inconvenience caused.
Regards
The Vuma Team
Kindly note that the link has been restored. We have been providing the account holder with regular updates on the fibre break. He has also confirmed with us that the service has been restored. We truly apologise for the inconvenience caused.
Regards
The Vuma Team