NO SERVICE AT ALL

I don't understand how no one can help me here. I signed up and was told to pay an amount of R19 to start the process. after I sent proof of payment to the sales Agent Pinki Ndlovu she vanished because of course she got her sale and doesn't want to deal with me anymore. I was told I would get called by a technician to do an installation, its been 2 weeks now. when I sent DM'S to the twitter account they tell me they have escalated to their Reach Team who will get in touch with me but 2 hours later they send me another DM that they are closing my query because I haven't responded. How when they told me that the reach team will get in touch with me. I have made the payment that was required to start this process, the sales agent is not responding to mails anymore because she got what she wanted from me, the reach team is not getting in touch with me, I received a mail and sms saying that my uncapped internet is now active...HOW IS IT ACTIVE WHEN THEY HAVESN'T EVEN DONE THE INSTALLATION??? COME MONTH END YOU WILL BE THE 1ST ONES TO DEBIT ME R399 FOR A SERVICE I DON'T EVEN HAVE. WORSE PART IS NO ONE IS HELPING ME I JUST GET AUTOMATED RESPONSES. CAN SOMEONE PICK UP THE PHONE AND CALL ME TO RESOLVE THIS I MEAN HOW HARD CAN THIS BE. I STARTED THIS 2 WEEKS AGO AND NOW ILL BE DEBITTED FOR NON SERVICE? CAN THIS PLEASE BE RESOLVED???????