NO SERVICE AT ALL

I app**** for a fibre line through Axxess (ISP). They had no luck to date to come back to me with an installation date. Axxess can’t get install confirmation from Vumatel. Then I ran into a Vumatel technician busy with a installation in my street. He advised me to phone Vumatel direct at ‭(0861) 008-862‬. Then they try to put me through to their offices in Cape Town - No answer. This I have tried since Wednesday, 29 November. Vumatel helpdesk then logged a ticket with Cape Town for them to get hold of me. Nobody phoned. Its 4 days later and still no one can give me an installation date!

I want to end with: you know you get good, bad, really bad, Telkom, South African Government, Vumatel. If there were other fibre providers in my street I would have gone to any of them. But unfortunately Vumatel is the only one and they know it.... hopefully there will be other service providers soon.... If you have options.... don’t go for Vumatel. Oh my God, just imagine something goes wrong with a line....