No service

Hello I would like to complain about service not delivered in our area with vuma Fibre... It's been 3days without internet and we have only heard from rumors that poles are down in klipfontein view area. No messages have been sent to us to inform us of the happenings and whenever we try to contact them it's useless they do not have telephones that get answered, everything is on hold due to the abrupt technical issues that occurred