NO SERVICE

I called on Monday evening to find out why my wifi was working slow. The agent did a dew things on his side and when he was done told me to restart my router. This resulted in my router having no internet connection. He then told me to restart again and he will call back in 30 minutes. When he called back only the 2 light on the router was on and no internet at all to my home. I have called numerous times since then and still I am sitting without connection. I was told to wait 24 to 48 hour but it is long over that time I was told my ticket was closed as connection is working on there side. I was told alot of **** and run around but still no service. I am single parent that requires the wifi to work from home and no sense of assistance is given not even any kind of empathy or willingness to assist. I was told I need to wait for a technician to come out but nobody was able to give me a time period as to when this will happen. I pay my bill on time and will not be compensated for the loss of service or even the stress this has caused me and the strain put on me not being able to work. How should I now provide for my family if my only means to do so has been removed without any date or time for it to be back up and going? Every time I call or even go on the website and new ticket is logged. Why when I provide the original ticket number. Why can't they just send someone to fix my connection why does it need to be such a run around.