NO SERVICE

I've moved into a new place on the 27th of November. Since then, I have not yet had a day with wifi / fibre at my house.

There are an existing fibre line, which my ISP is saying might be damaged and that is why the fibre is not flowing through.

I've spend over 4 hours the last two and half weeks on the phone with my ISP and Vumatel. It costs me over R3000 to date on additional data and airtime.

I work from home and need this sorted. The response I get from my ISP, is that the issue is on Vumatel's side and they dont get a response from Vumatel. I need someone from Vumatel as well as my ISP to come out and sort this ASAP. I ran out of money for the month as I did not budget for this ****. It's been going on like this for more than two weeks. I can't speak to another call center person who will "escalate" the issue.

PLEASE HELP!!! I NEED INTERNET URGENTLY!!!