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MvdW
Mike van der Walt

1 reviews | Active since Apr 2018

01 Apr 2018, 13:00

No Service

Fibre down since 29 Mar. Ticket 56131 opened with the call centre. When checking on progress on 30 Mar I was told the ticket was closed. A new ticket number 56272 was opened. When checking on 1 Apr ticket had again been closed. Ticket number 56344 opened. Checked on 2 Apr at 08:30 and told that a technician had been assigned on 1 Apr. I have not been contacted by anyone. Checking again with the call centre at 12:40 I am only advised that the technician has been assigned. This service stinks. Tickets that are closed by technicians WITHOUT the problem being solve is tantamount to ***** and disciplinary action should be taken against these people.

0
Replies (4)
Vumatel
Vumatel's reply02 Apr 2018, 10:33
Official

Good Morning Mike

We trust that you are well.

We tried to contact you regarding your review but could not get through to you as your phone says the subscriber you have dialed is not available. Can you kindly advise if your issue was resolved.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

MvdW
Mike van der Walt's update02 Apr 2018, 11:14
Reviewer Update
Contacted the call centre (THIS IS THE ONLY CONTACT POINT) at 16:30 on Monday 1 Apr to be told that a technician has been assigned for the 2 Apr. Phoned at 10:50 on 2 Apr to be told that a technician is assigned but no other update. They will not allow me to talk to anyone else. Please RESOLVE this
MvdW
Mike van der Walt's update02 Apr 2018, 15:44
Reviewer Update
Contacted the call centre again on 2 Apr at15:25. Samuel advised me that a technician has been assigned. As this is the STOCK answer that all call centre agents quote I asked that he get a TRUE update report from the technical team and to please call me back as I have already spent in excess of R100 in cell phone fees while waiting for no answers. I will wait for his call......... . . . . . . . . . . . . . . .
MvdW
Mike van der Walt's update02 Apr 2018, 18:52
Reviewer Update
It is now 18:51 on 2 Apr and I have not been contacted - no surprise because this company has no integrity and nor do their employees........