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DS
Daniel S

1 reviews | Active since Feb 2018

20 Feb 2018, 14:03

No service

Good day, I got my fibre installed at my house on Friday by Vumatel. I was told that Vuma has to configure my line then the PON on the VUMA fibre modem will stop flashing and that it can take about 24hrs to complete. After contacting my ISP on Sunday they told that Vuma had not yet configured my line. I have left dozens of tickets with Vumatel and they keep saying they will escalate my ticket and promised me it would be on by last night. This was a lie as my PON light is still flashing. I dont know what to do anymore as no one can help me with this issue.

0
Replies (5)
Vumatel
Vumatel's reply20 Feb 2018, 14:54
Official

Hi There

We trust you are well.

We sincerely apologise for the experience you have had with us thus far, please send us your address and contact details on *** so that we can rectify this.

Regards

The VUMA Team

Best regards,

DS
Daniel S's update20 Feb 2018, 15:24
Reviewer Update
I have sent you my details looking forward to a speedy response. Please let me know if you need any other information and by when this will be rectified. Regards Daniel Sher
Vumatel
Vumatel's reply18 Mar 2018, 11:40
Official

Good Morning Daniel

We trust that you are well.

Kindly be advised that we will closing the review as the issue has been resolved.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

DS
Daniel S's update18 Mar 2018, 13:21
Reviewer Update
Hi, Thank you for your help. All if fine now. You may close the review as the issue has been resolved. Kind regards, Daniel Sher
Vumatel
Vumatel's reply18 Mar 2018, 14:09
Official

Hi Daniel

Thank you for the feedback.

Best regards,