No sense of service from Vumatel

Item: Vumatel
Rating: 1
Author: Carsten H

Yesterday morning, 17th of May, Vumatel started a "planned" 1 day maintenance. This was not communicated so it came as a surprise when the connection dropped in the morning. This morning 18th of May, I am informed by my ISP that Vumatel has extended the downtime to Friday after noon, 19th of May. That is 3 days where I can't work since I am working 100% remotely. No communication from Vumatel, no sense of urgency (no people on the ground working). Typical attitude from a company with monopoly.

Helpful (0)

Replies (3)

Vumatel's replyOfficial

18 May 2023, 10:40

Good day Carsten Hoeck

Thank you for getting in touch.

We are sorry for the disturbance in connectivity. Please send us a private message and provide us with your full address.

Kind regards
The Vuma Team

Vumatel's reply18 May 2023, 10:40

Official

Carsten H's updateReviewer Update

19 May 2023, 12:19

So, Vumatel asked me to supply them with my details in private. I did so and I can see why they wanted it in private. Their pathetic cut and paste reply just show that they have no understanding of customer care.

Carsten H's update19 May 2023, 12:19

Reviewer Update

Vumatel's replyOfficial

22 May 2023, 08:58

Good day
Thanks for taking our call earlier today. Pleased to hear that your connection has been restored.

Kind Regards
The Vuma Team

Vumatel's reply22 May 2023, 08:58

Official

Good day
Thanks for taking our call earlier today. Pleased to hear that your connection has been restored.

Kind Regards
The Vuma Team