No response to fibre outage

No response to connectivity outage since Thursday evening. Call logged on Friday with Mweb who have also provided NO FEEDBACK and NO ACTION. Everyone in Vuma's call centre gives the same line .....its been referred to the technical team and has been escalated. They all promise to phone back with an indication of where the ticket is in the queue and when a call from a technician can be expected. Not one of them keeps the promise. This includes Thando, Oderile, Tshediso, Luthanda, Thabang and two others who's names I didnt get. The slogan on the customer care line ... "We believe in a world where everyone is connected". What a joke!!