NO RESPONSE TO CUSTOMER AND IGNORING CUSTOMER

Vumatel has not action my request to configure my line for weeks now. I am an existing client of Vumatel and was just signing up with a new Internet Service Provider. This request is long over due and has gone past their SLA time. I have queried Vumatel via their call center and several times via their Facebook page, I have not received any feedback at all besides the generic response to say we have escalated to our support team. This reached a point where their social media page is ignoring my request. Can someone that is responsible for this resolve this issue urgently. My internet bill is running very high as I have to pay for alternative internet in the interim. My home and security relies heavily on the internet. How difficult can it be to configure a line for someone with the Vumatel line already. Please take customer service seriously and stop treating your clients like trash. Regards Emmanuel