TW
Tracy W
1 reviews | Active since Jun 2022
24 Jan 2023, 14:57
No response on tickets logged for 2 weeks!
App**** for fibre on the 9th of January, box is already installed and fibre ready, I’ve collected my router from my ISP and it’s been two weeks - all they have to do is activate my service. Logging calls every day with my ISP as they say I can’t contact vuma directly, Sunday I get a message that vuma has logged a message saying I want to cancel my service!!! Which I didn’t!!! Logged ANOTHER call today to escalate it to their SDM team. They JUST have to activate it, and we are getting no response or service!!
Helpful (0)
Replies (15)0
Replies (15)TW
Tracy W's updateReviewer Update
25 Jan 2023, 14:38I’ve escalated it since SUNDAY!! It’s 4 days later and still nothing!!! My fibre has still not been activated. It’s ready JUST needs to be activated!!
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Tracy W's update25 Jan 2023, 14:38
Reviewer Update
I’ve escalated it since SUNDAY!! It’s 4 days later and still nothing!!! My fibre has still not been activated. It’s ready JUST needs to be activated!!
TW
Tracy W's updateReviewer Update
25 Jan 2023, 14:48Then I get an email on Sunday that vuma has advised I want to cancel the order - which I DIDN’T!! It’s like vuma doesn’t want to do the activation and is coming up with ways to not do it!! It’s a NEW order, why would I want to cancel it before it’s even active!!!
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Tracy W's update25 Jan 2023, 14:48
Reviewer Update
Then I get an email on Sunday that vuma has advised I want to cancel the order - which I DIDN’T!! It’s like vuma doesn’t want to do the activation and is coming up with ways to not do it!! It’s a NEW order, why would I want to cancel it before it’s even active!!!
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Tracy W's updateReviewer Update
26 Jan 2023, 09:38NO! Vumatel rejected the order, I spoke to afrihost this morning and they sent me confirmation screenshots that VUMATEL rejected my order!!!
Lucky Ncube from vumatel called me yesterday afternoon to say he has sent through the finalisation request to have it activated and assured me it would be active by this
Morning and now you’re saying the order is REJECTED!!! Do NOT close the call because it is NOT resolved!!! I just want my line to be activated!!!
Lucky Ncube from vumatel called me yesterday afternoon to say he has sent through the finalisation request to have it activated and assured me it would be active by this
Morning and now you’re saying the order is REJECTED!!! Do NOT close the call because it is NOT resolved!!! I just want my line to be activated!!!
TW
Tracy W's update26 Jan 2023, 09:38
Reviewer Update
NO! Vumatel rejected the order, I spoke to afrihost this morning and they sent me confirmation screenshots that VUMATEL rejected my order!!!
Lucky Ncube from vumatel called me yesterday afternoon to say he has sent through the finalisation request to have it activated and assured me it would be active by this
Morning and now you’re saying the order is REJECTED!!! Do NOT close the call because it is NOT resolved!!! I just want my line to be activated!!!
Lucky Ncube from vumatel called me yesterday afternoon to say he has sent through the finalisation request to have it activated and assured me it would be active by this
Morning and now you’re saying the order is REJECTED!!! Do NOT close the call because it is NOT resolved!!! I just want my line to be activated!!!
TW
Tracy W's updateReviewer Update
26 Jan 2023, 09:40Another day gone and still NOTHING has been done!! Passing the buck to afrihost because vuma doesn’t want to help me, the service is disgusting!!!
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Tracy W's update26 Jan 2023, 09:40
Reviewer Update
Another day gone and still NOTHING has been done!! Passing the buck to afrihost because vuma doesn’t want to help me, the service is disgusting!!!
TW
Tracy W's updateReviewer Update
26 Jan 2023, 09:44Now on the escalation sent through on the 24th , we have not received feedback From vuma ,
I have just added a note on the escalation stressing the urgency ( Ref HFA-***2) / this was from afrihost this morning at 9:32
I have just added a note on the escalation stressing the urgency ( Ref HFA-***2) / this was from afrihost this morning at 9:32
TW
Tracy W's update26 Jan 2023, 09:44
Reviewer Update
Now on the escalation sent through on the 24th , we have not received feedback From vuma ,
I have just added a note on the escalation stressing the urgency ( Ref HFA-***2) / this was from afrihost this morning at 9:32
I have just added a note on the escalation stressing the urgency ( Ref HFA-***2) / this was from afrihost this morning at 9:32
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Tracy W's updateReviewer Update
26 Jan 2023, 09:45,Ref HFA-***2
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Tracy W's update26 Jan 2023, 09:45
Reviewer Update
,Ref HFA-***2
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Tracy W's updateReviewer Update
26 Jan 2023, 09:45HFA ***2
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Tracy W's update26 Jan 2023, 09:45
Reviewer Update
HFA ***2
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Tracy W's updateReviewer Update
26 Jan 2023, 11:12My number has never changed - and it’s right next to me, no one has tried to call!!!
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Tracy W's update26 Jan 2023, 11:12
Reviewer Update
My number has never changed - and it’s right next to me, no one has tried to call!!!
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Tracy W's updateReviewer Update
26 Jan 2023, 11:19I have been receiving calls all morning on my cellphone from my clients, they haven’t had a problem to get hold of me, stop making excuses!!!
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Tracy W's update26 Jan 2023, 11:19
Reviewer Update
I have been receiving calls all morning on my cellphone from my clients, they haven’t had a problem to get hold of me, stop making excuses!!!
Vumatel's replyOfficial
26 Jan 2023, 13:41Good day
Kindly note that we have enquired with our installations team to advice. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that we have enquired with our installations team to advice. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply26 Jan 2023, 13:41
Official
Good day
Kindly note that we have enquired with our installations team to advice. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that we have enquired with our installations team to advice. We will revert once feedback is received.
Kind Regards
The Vuma Team
TW
Tracy W's updateReviewer Update
26 Jan 2023, 14:15NO ONE HAS CALLED OR MADE ANY KIND OF CONTACT!!
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Tracy W's update26 Jan 2023, 14:15
Reviewer Update
NO ONE HAS CALLED OR MADE ANY KIND OF CONTACT!!
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Tracy W's updateReviewer Update
27 Jan 2023, 08:07Another day gone by, and no internet, no contact from vumatel... I am FURIOUS!!!
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Tracy W's update27 Jan 2023, 08:07
Reviewer Update
Another day gone by, and no internet, no contact from vumatel... I am FURIOUS!!!
Vumatel's replyOfficial
27 Jan 2023, 08:53Good day
Please note that we have requested feedback from the installations team. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have requested feedback from the installations team. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply27 Jan 2023, 08:53
Official
Good day
Please note that we have requested feedback from the installations team. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have requested feedback from the installations team. We will revert once feedback is received.
Kind Regards
The Vuma Team
TW
Tracy W's updateReviewer Update
27 Jan 2023, 16:02And yet another day with NO CONTACT, calls or feedback… !!!!!!
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Tracy W's update27 Jan 2023, 16:02
Reviewer Update
And yet another day with NO CONTACT, calls or feedback… !!!!!!
TW
Tracy W's updateReviewer Update
30 Jan 2023, 08:553 days later, and again, STILL NOTHING!!!! No contact, feedback, calls, nothing. I don't think ill ever get my internet up and running?????!!!!
TW
Tracy W's update30 Jan 2023, 08:55
Reviewer Update
3 days later, and again, STILL NOTHING!!!! No contact, feedback, calls, nothing. I don't think ill ever get my internet up and running?????!!!!