No response, no accountability & completely ***********!

Down for 6 days now. This morning I received an email from Vuma saying that my fibre installation is complete – this is the mail they send out to new customers. I have no idea why I received this. We are an existing customer with Vuma for years. About 6 days ago we logged a fault when our line went down. According to Cool Ideas all requests have been ignored by Vumatel every day. They say they have tried escalating repeatedly but have had no response. Nobody has been around to our premises. No fix or installation has taken place and nobody has even tried to contact us. I also think it's appalling that you have no contact centre. Vuma clearly wants to shirk all responsibility.