JV
JP V
1 reviews | Active since Jul 2024
02 Jul 2024, 11:06
No response line down.
My internet has been down for three days - report to Vox says Vumtel has a 72 hour period to respond - have to spend money on data in excess of my monthly payment for my fibre line. I do not even know what the fault is with the line- it just went off in the middle of the night, Vox says they have requested two updates from Vumatel - I must just wait. It cannot take that long to respond to an outage, this is horrible customer service to say wait 72 hours. These days your entire hoshold runs on the internet.
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
02 Jul 2024, 14:15Good day JP
We trust that you are well
We see that the line is back up on our end. Can you please confirm what lights are showing on both devices?
Kind Regards
The Vuma Team
We trust that you are well
We see that the line is back up on our end. Can you please confirm what lights are showing on both devices?
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply02 Jul 2024, 14:15
Official
Good day JP
We trust that you are well
We see that the line is back up on our end. Can you please confirm what lights are showing on both devices?
Kind Regards
The Vuma Team
We trust that you are well
We see that the line is back up on our end. Can you please confirm what lights are showing on both devices?
Kind Regards
The Vuma Team
Best regards,
JV
JP V's updateReviewer Update
02 Jul 2024, 14:24On the modem the first light on the right with one dot - on the fibre device against the wall - power, broadband, service and etherrnet is green, phone is off. The internet line is still down
JV
JP V's update02 Jul 2024, 14:24
Reviewer Update
On the modem the first light on the right with one dot - on the fibre device against the wall - power, broadband, service and etherrnet is green, phone is off. The internet line is still down
Vumatel's replyOfficial
02 Jul 2024, 15:59 Good day JP
We have escalated the ticket to the team and will advise.
Regards
The Vuma Team
We have escalated the ticket to the team and will advise.
Regards
The Vuma Team
Best regards,
Vumatel's reply02 Jul 2024, 15:59
Official
Good day JP
We have escalated the ticket to the team and will advise.
Regards
The Vuma Team
We have escalated the ticket to the team and will advise.
Regards
The Vuma Team
Best regards,
JV
JP V's updateReviewer Update
02 Jul 2024, 16:00Advise when? what appears to be the issue?
JV
JP V's update02 Jul 2024, 16:00
Reviewer Update
Advise when? what appears to be the issue?
JV
JP V's updateReviewer Update
03 Jul 2024, 07:29The line is still down? Day 4? Still no feedback on what is wrong????
JV
JP V's update03 Jul 2024, 07:29
Reviewer Update
The line is still down? Day 4? Still no feedback on what is wrong????
Vumatel's replyOfficial
03 Jul 2024, 09:00Mornin JP
We have followed up again with the team.
Kind Regards
The Vuma Team
We have followed up again with the team.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply03 Jul 2024, 09:00
Official
Mornin JP
We have followed up again with the team.
Kind Regards
The Vuma Team
We have followed up again with the team.
Kind Regards
The Vuma Team
Best regards,