DG
Debbie G
1 reviews | Active since Sept 2018
21 Mar 2024, 11:23
No response from Vumatel for a call logged - NO INTERNET
I have no internet. I have logged a call via Vox Telecom and I have not had a response from Vumatel for 6 hours. All I know is that it has been 'assigned'. I run a business and cannot afford to be down for so long. I cannot get through to the call centre to find out status and wait 15 minutes every time to try get through. This is unacceptable customer service
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
21 Mar 2024, 19:09Good day Debbie
Please provide us with your full address, and we will advise on your inquiry.
Kind Regards
The Vuma Team
Please provide us with your full address, and we will advise on your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply21 Mar 2024, 19:09
Official
Good day Debbie
Please provide us with your full address, and we will advise on your inquiry.
Kind Regards
The Vuma Team
Please provide us with your full address, and we will advise on your inquiry.
Kind Regards
The Vuma Team
DG
Debbie G's updateReviewer Update
21 Mar 2024, 19:20It is unacceptable that you reply 14 hours after a call is logged!. I do not care if it is a public holiday. I pay for a service. This is not good service. I will not provide my address over the Internet - you should be able to find my full information as I am a paying client.
DG
Debbie G's update21 Mar 2024, 19:20
Reviewer Update
It is unacceptable that you reply 14 hours after a call is logged!. I do not care if it is a public holiday. I pay for a service. This is not good service. I will not provide my address over the Internet - you should be able to find my full information as I am a paying client.
DG
Debbie G's updateReviewer Update
22 Mar 2024, 06:43Awaiting prompt response from Vumatel today - this service is unacceptable. I cannot go another day without my business working
DG
Debbie G's update22 Mar 2024, 06:43
Reviewer Update
Awaiting prompt response from Vumatel today - this service is unacceptable. I cannot go another day without my business working
DG
Debbie G's updateReviewer Update
22 Mar 2024, 14:05Thank you but still NO ETA?
DG
Debbie G's update22 Mar 2024, 14:05
Reviewer Update
Thank you but still NO ETA?
DG
Debbie G's updateReviewer Update
22 Mar 2024, 15:30Vumatel where are you. This is unacceptable that Vumatel cannot tell me what the issue is, and when it can be attended to. They do not even inform Vox what is going on. This is costing me as a client 2 days of lost work and financial loss to me personally. I need to be connected asap - I cannot have no connectivity the weekend.
DG
Debbie G's update22 Mar 2024, 15:30
Reviewer Update
Vumatel where are you. This is unacceptable that Vumatel cannot tell me what the issue is, and when it can be attended to. They do not even inform Vox what is going on. This is costing me as a client 2 days of lost work and financial loss to me personally. I need to be connected asap - I cannot have no connectivity the weekend.