no response
My fibre line was cut by a ****eater in my complex. Hermann came around and did a temporary fix so that I have connection to the internet. He said to me that I must not worry he will fix it for free, and that he will arrange for someone to come out again to do a proper fix with new piping etc.
That was a week ago.
Since then I have called Vumatel every day to find out when a technicien will be coming to finish the job. Some call centre agents have told me they have escapated my query, others said they will get in touch with Hermann, most said they would get back to me. NOBODY has called me. I now call the number and nobody bothers to answer the phone.
REally appreciate being offered to fix this for free, but you aren't fixing it? And just don't know how to get hold of anyone there. Nobody ever seems to know what's going on with my problem.
Should I just cancel the line altogether, seeing that I dont really matter as a customer?
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Replies (3)
Vumatel's replyOfficial
09 Oct 2017, 08:13Good day Kim
We trust that you are well.
We sincerely apologise for the inconvenience caused. We have escalated your issue to the relevant department to provide feedback urgently.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply09 Oct 2017, 08:13
Official
Good day Kim
We trust that you are well.
We sincerely apologise for the inconvenience caused. We have escalated your issue to the relevant department to provide feedback urgently.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's replyOfficial
09 Oct 2017, 10:02Hi Kim
We have logged a new ticket for you and also indicated that the issue was never resolved. You should receive the ticket number via sms and if not please send an email to *** and we will assist.
Regards
The Vuma Team
Best regards,
Vumatel's reply09 Oct 2017, 10:02
Official
Hi Kim
We have logged a new ticket for you and also indicated that the issue was never resolved. You should receive the ticket number via sms and if not please send an email to *** and we will assist.
Regards
The Vuma Team
Best regards,
's updateReviewer Update
11 Oct 2017, 13:36Hello, yet again Vuma has failed to come out. They arranged to come out at 11.30 today and nobody arrived. The excuse was they called me but went straight to voicemail. I have no missed calls though. No words. Just typically **** SA service.
's update11 Oct 2017, 13:36
Reviewer Update
Hello, yet again Vuma has failed to come out. They arranged to come out at 11.30 today and nobody arrived. The excuse was they called me but went straight to voicemail. I have no missed calls though. No words. Just typically **** SA service.