1 reviews | Active since Apr 2009
NO replies or communication from Vumatel, only the bill
<p>My installation was done, but I cannot connect to select a service provider. I sent about 5 e-mails already, bit only got ONE reply back. The reply said that my SP must assist me. I said that the VUMATEL password that I received, doesn't work. Then you say the SO must assist me??? How will the SP be able to assist me with the VUMATEL password? </p> <p>I sent 2 screenshots of the error messages I get when I try to connect, but NO answer. I keep getting the bill, but I cannot use the service?? All I get is the bill. It's been about 2 months now. I really think that is enough time to get assistance. I also completed the review questionnaire sent to me and asked these that you contract me for assistance, but NOTHING. </p>
Good day Anri
We sincerely apologise for any inconvenience that this may have caused. Kindly note that we have escalated this to our Support Manager for urgent attendance and will be in contact with you shortly.
Once again, we sincerely apologise for this.
Kind regards,
The VUMA Team
Good day Anri
We sincerely apologise for any inconvenience that this may have caused. Kindly note that we have escalated this to our Support Manager for urgent attendance and will be in contact with you shortly.
Once again, we sincerely apologise for this.
Kind regards,
The VUMA Team
3 weeks later and I still cannot select a service provider and only a a phone call. But yes, I did receive the bill again!! I am not going to pay for a service that I cannot use!
3 weeks later and I still cannot select a service provider and only a a phone call. But yes, I did receive the bill again!! I am not going to pay for a service that I cannot use!