BM
Bennie M
1 reviews | Active since Feb 2019
14 Feb 2019, 11:21
No refund when Internet Services are down
Vumatel refuses to provide credit for when their fibre infrastructure is down! @vumatel #fibre 2 days No Internet Service and you refuse to give credit for the time your service wasn't available? Telkom has poblems, but they at least refund their customers if they didnt provide a service!! Think i should switch bac**** Best effort service??? Telkom is also! Please refund me for the 2 days that I had no internet service.
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
14 Feb 2019, 17:38Good Evening Eugene
We trust that you are well.
Kindly note that your line is up on our side. Please contact your ISP as we cannot see the Mac Address on our side.
We hope you find the above in order.
Regards
The Vuma Team
We trust that you are well.
Kindly note that your line is up on our side. Please contact your ISP as we cannot see the Mac Address on our side.
We hope you find the above in order.
Regards
The Vuma Team
Best regards,
Vumatel's reply14 Feb 2019, 17:38
Official
Good Evening Eugene
We trust that you are well.
Kindly note that your line is up on our side. Please contact your ISP as we cannot see the Mac Address on our side.
We hope you find the above in order.
Regards
The Vuma Team
We trust that you are well.
Kindly note that your line is up on our side. Please contact your ISP as we cannot see the Mac Address on our side.
We hope you find the above in order.
Regards
The Vuma Team
Best regards,
BM
Bennie M's updateReviewer Update
14 Feb 2019, 18:55Hi Vumatel
Yes, thank you a vumatel has confirmed telephonically that the service has been restored.
However when I enquired about the credit to be done for 2 days downtime, the vumatel representative said i should pursue this with the ISP Evonet, as vumatel doesnt give the refund.
Evonet then responded twice, with the response from Vumatel stating that Vumatel is a best effort service but cannot refund for downtime experienced by its customers...
If you provide an email address the same can be sent for your perusal.
Regards
BM
Bennie M's update14 Feb 2019, 18:55
Reviewer Update
Hi Vumatel
Yes, thank you a vumatel has confirmed telephonically that the service has been restored.
However when I enquired about the credit to be done for 2 days downtime, the vumatel representative said i should pursue this with the ISP Evonet, as vumatel doesnt give the refund.
Evonet then responded twice, with the response from Vumatel stating that Vumatel is a best effort service but cannot refund for downtime experienced by its customers...
If you provide an email address the same can be sent for your perusal.
Regards
BM
Bennie M's updateReviewer Update
19 Feb 2019, 10:58Still no response.... ???
BM
Bennie M's update19 Feb 2019, 10:58
Reviewer Update
Still no response.... ???
Vumatel's replyOfficial
19 Feb 2019, 12:10Hi Bennie
Unfortunately the representative was right. Vumatel does not give refunds. Please contact your ISP regarding this.
We hope you find the above in order.
Kind Regards
The Vuma Team
Unfortunately the representative was right. Vumatel does not give refunds. Please contact your ISP regarding this.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply19 Feb 2019, 12:10
Official
Hi Bennie
Unfortunately the representative was right. Vumatel does not give refunds. Please contact your ISP regarding this.
We hope you find the above in order.
Kind Regards
The Vuma Team
Unfortunately the representative was right. Vumatel does not give refunds. Please contact your ISP regarding this.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
BM
Bennie M's updateReviewer Update
19 Feb 2019, 12:26Why should I contact the ISP? Should they refund me?
BM
Bennie M's update19 Feb 2019, 12:26
Reviewer Update
Why should I contact the ISP? Should they refund me?
Vumatel's replyOfficial
19 Feb 2019, 16:12Hi Bennie
Vumatel does not bill you which is why we are unable to refund you. Your billing relationship is with your ISP so should you desire a refund, you should ask them if they are able to assist.
Regards
The Vuma Team
Vumatel does not bill you which is why we are unable to refund you. Your billing relationship is with your ISP so should you desire a refund, you should ask them if they are able to assist.
Regards
The Vuma Team
Best regards,
Vumatel's reply19 Feb 2019, 16:12
Official
Hi Bennie
Vumatel does not bill you which is why we are unable to refund you. Your billing relationship is with your ISP so should you desire a refund, you should ask them if they are able to assist.
Regards
The Vuma Team
Vumatel does not bill you which is why we are unable to refund you. Your billing relationship is with your ISP so should you desire a refund, you should ask them if they are able to assist.
Regards
The Vuma Team
Best regards,