AP
Anthea P
1 reviews | Active since Mar 2026
05 Mar 2026, 06:43
No Refund from Vuma
I've had the most BADDEST EXPERIENCE AND SERVICE EVER!! Upon them not finding a line to set up my wifi, have l been told they l could then request a refund. I submitted my bank details the 3rd of January 2026 and been struggling to get my MONEY back.!!! Please do not use them...as a suited service provider.
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Vumatel's replyOfficial
05 Mar 2026, 11:20Good day Anthea.
Thank you for getting in touch with us.
Apologies for the inconvenience caused.
Regarding your refund request, please note that your billing relationship exists with your ISP. Therefore, any billing, refund, or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Thank you for getting in touch with us.
Apologies for the inconvenience caused.
Regarding your refund request, please note that your billing relationship exists with your ISP. Therefore, any billing, refund, or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Best regards,
Vumatel's reply05 Mar 2026, 11:20
Official
Good day Anthea.
Thank you for getting in touch with us.
Apologies for the inconvenience caused.
Regarding your refund request, please note that your billing relationship exists with your ISP. Therefore, any billing, refund, or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Thank you for getting in touch with us.
Apologies for the inconvenience caused.
Regarding your refund request, please note that your billing relationship exists with your ISP. Therefore, any billing, refund, or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Best regards,