1 reviews | Active since Mar 2026
No Refund After Being Told to Cancel – Poor Service
I am disappointed with the service I received from Vumatel.
In November 2024, just four days after paying my monthly subscription fee, I was advised to cancel my service because Vumatel could not send out a maintenance team to resolve my issue. This left me without a working connection, despite having already paid for the month.
It is only fair and reasonable that a refund should be issued in such circumstances, as the service could not be maintained or delivered. However, since then, I have made countless follow-ups regarding my refund, with little to no response from Vumatel.
The lack of communication and accountability is extremely frustrating. As a paying customer, I expected better service and basic resolution.
I would appreciate urgent assistance in resolving this matter and processing the refund owed to me.
I had already paid for the service, and within days I was informed that the issue could not be resolved. I was then advised to cancel my account. At that point, it should have been standard practice to process a refund for services that could not be rendered.
Instead, I have had to follow up multiple times with little to no resolution. It is unfair that I am expected to carry the burden of your operational challenges while being out of pocket for a service I did not receive.
To be clear, I am not asking for maintenance or a reinstatement of service. I am requesting a refund for the period where the service could not be provided.
Please escalate this matter and provide a clear timeline for when my refund will be processed.
I had already paid for the service, and within days I was informed that the issue could not be resolved. I was then advised to cancel my account. At that point, it should have been standard practice to process a refund for services that could not be rendered.
Instead, I have had to follow up multiple times with little to no resolution. It is unfair that I am expected to carry the burden of your operational challenges while being out of pocket for a service I did not receive.
To be clear, I am not asking for maintenance or a reinstatement of service. I am requesting a refund for the period where the service could not be provided.
Please escalate this matter and provide a clear timeline for when my refund will be processed.