No real response from Vumatel

I complained about the poor customer service regarding fibre installation yesterday. What I really wanted was for someone to find out when our fibre will be installed and COMMUNICATE with me. Except for an almost automated response from someone at head office and the usual “We sent this to our Cape Town, and they will make contact with you.” Nobody can pick up a phone and call? I don’t know how there can be any trust in a company that essentially provides a communication medium if they can’t communicate themselves.