No patience or airtime left

I am just adding my bit to the frustrated stories that have already been written about when one deals with Vumatel. I am sure they (Vumatel) get a backhand from the Cell phone companies. My frustration began at 8h00 on 19th September when my fiber connection went down. This was made evident by the flashing blue LED on the CPE box. I reported it to my Service Provider who tested the line and reported it to Vumatel. I received a SMS from Vumatel with ticket ISP-36275. Day 1- No communication other that it could take 24 hours Day 2- I was told a technician is assigned and I will be contacted. Could take 48 hours Day 3- I was told a technician WILL be assigned and the fault has been escalated. Could take 5 days. Day 5- I received a SMS saying problem has "been resolved". Respond with "Not Resolved" if still faulty which I did. Day 6- Dennis confirmed ticket was closed. Re-reported, new ticket 106017. Day 7- Dineo said fault was with the Maintenance department. Somebody would contact me. Day 8- Karabo confirmed fault was with the Maintenance department and could take 5 days!!

Last resort is to write your story on Hellopeters page and hope that will speed things up.