NO ONE CAN HELP!!!

Can someone please help!!!!!!

I have been back and forth between Vumatel and Rocketnet. I had fiber installed in my unit on Friday 11/05/2018, however I have had endless problems getting my service activated. Initially when was looking into fiber, I chose a ISP which I did not go with. I was told that my service could not be activated due to the ISP I chose in November last year being stuck on my profile. So I get the ISP removed, get Rocketnet loaded on my profile.

Called today to get my order status changed from order validation, which was changed now to Pending Installation.

I have spoken to 3 agents today to get them to change the status to ONT discovery so that I can be online. One tells me the configuration needs to be done on my box, which he done. Told me to call my ISP, called them and they said all is right on their side, Vumatel needs to get the status changed to ONT discovery.

Called Vumatel again, no agent tells me a ticket needs to be logged and it can take 48hours.

I have been pushed from one person to the next and no one but no one can help me to get my services activated.

PLEASE PLEASE CAN THIS BE SORTED OUT NOW!!!!!!!!

I cant be phoning around from one person to be next to get the sorted out.