RM
R M
1 reviews | Active since Nov 2020
13 Jul 2022, 13:14
No nothing
I am extremely annoyed! I am a new customer requesting fibre. Chatted to an Afrihost agent on Saturday who sent me the link for payment. After doing this I was told activation failed and a ticket was logged. To date i have not received any feedback at all. I was given a TAT which has passed! I was under the impression that it wouldnt be a problem as the previous tenants had fibre with Vuma. Agents i chat too couldnt care less. At my previous place i had wifi with herotel and not once have i had such a problem!My ticket ID is ISP-804686
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Vumatel's replyOfficial
13 Jul 2022, 15:02Good day, R Meyer
We trust you are well,
We have escalated the ticket to our maintenance team for assistance with providing an ETA, once provided we will contact you.
Kind regards
The Vuma team
We trust you are well,
We have escalated the ticket to our maintenance team for assistance with providing an ETA, once provided we will contact you.
Kind regards
The Vuma team
Best regards,
Vumatel's reply13 Jul 2022, 15:02
Official
Good day, R Meyer
We trust you are well,
We have escalated the ticket to our maintenance team for assistance with providing an ETA, once provided we will contact you.
Kind regards
The Vuma team
We trust you are well,
We have escalated the ticket to our maintenance team for assistance with providing an ETA, once provided we will contact you.
Kind regards
The Vuma team
Best regards,