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Thandeka T
1 reviews | Active since May 2022
18 Nov 2024, 22:17
NO INTERNET TILL THIS DAY
I haven’t had internet connection in 8 days straight but I’m paying. No one is willing to assist me. I have chats from agents on the WebAfrica WhatsApp line
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Replies (2)TT
Thandeka T's updateReviewer Update
19 Nov 2024, 12:49My problem isn’t about an outage. You didn’t have an outage for a week. Please send a technician asap to my home. I want to cancel my service with you guys
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Thandeka T's update19 Nov 2024, 12:49
Reviewer Update
My problem isn’t about an outage. You didn’t have an outage for a week. Please send a technician asap to my home. I want to cancel my service with you guys
Vumatel's replyOfficial
19 Nov 2024, 13:58Thank you for your response.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Your billing relationship exists with your ISP. Therefore, any billing or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Your billing relationship exists with your ISP. Therefore, any billing or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team.
Vumatel's reply19 Nov 2024, 13:58
Official
Thank you for your response.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Your billing relationship exists with your ISP. Therefore, any billing or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Your billing relationship exists with your ISP. Therefore, any billing or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure.
Kind regards
The Vuma Team.