No internet, nobody knows what Vumatel's techs have been doing since Friday!

<p>Received an sms on Thursday saying that Vumatel would be doing work on their network on Friday, between 8am and 2pm. It is now Monday 3pm and I have received no word and the internet is still down. I called Vumatel support twice, the first time (10:43am this morning ) the agent said that the technicians are still busy and that he was not sure what it was exactly they were doing to resolve the issue, and I was told that I would receive some form of communication, which did not happen. I called again at 2:55pm and the person I spoke to this time said that they "just received" an update, which wasn't shared with their customers as promised and again was as obscure as the first time; the technicians are still busy and that the support staff don't know what they are doing. Come on Vumatel, poor form! You send one sms on Thursday which you don't live up to, it is now Monday and no one knows what it is exactly you are doing and no communication is sent out to your customers on the status. Oh and did I mention this has happened before to me where I was told that technicians were working on my Fibre to resolve an issue and when I investigated further no one had done a thing and I was without the use of my service for over a week!</p> <p>Not happy with this! </p>