NO INTERNET, NO CALL CENTER AVAILABILITY AND NO ACTION FOR OVER A WEEK

Below are copies of two letters to Vumatel, one on Friday and one this morning, both of which are self-explanatory to the problem. I am caught in an unending maze of ineptitude and I do not believe that there is a way out:

Friday's letter: #Vumatel My e-mail to Vumatel this morning. A model of the culture of non-service in SA today. Dear Sirs I am deeply disappointed with your ‘service’. I have had your service for about 9 days now and it has only functioned for three of those days!! First it took a few days to ‘synchronize’ or ‘autoconfigure’ (whatever technical terminology you use) the line. Then it worked for three days and went off again on Sunday night. Since then it has not operated and my service provider (#Rocketnet) inform me that you are ‘configuring the line’. Again??? For 5 days??? Worst of all, calls to your call center go unanswered. If I press ‘3’ for existing installations the call is not answered. Tellingly, if I press ‘1’ for new installations, they answer on the first ring. However, they then transfer the Call to the line where there is no answer. What the hell is going on??? Why is my internet not working and why can I not contact you for assistance. You have broken both #Telekom and #Neotel’s abominable service records - a feat that takes some doing and, frankly, can only be done with a conscious effort to display maximum disdain for your customers!! Wake-up and attend to my problem. And get someone into your call center - there are customers who need to communicate with you.

Today (Monday) letter: Dear Sirs

My line is still down - it is now more than a week!!

I called the Call center this morning and they still gave me the B/s story about autoconfiguration!!!

The guy kept asking me for my reference number (which, of course, you didn’t give me) and eventually put the phone down on me when I exploded after the umpteenth time that he asked for the reference number.

I can’t call back - all the numbers are no longer responsive!!

So ... a week down the line I have made no progress and it does not even seem as if I am on your system with an all powerful reference number BECAUSE I CANT GET THROUGH TO LOG A FAULT. When I did get through, the agent was obsessed with the reference number that I didn’t have - until he ****ed the call when I got exasperated!!

Fix the line!! It is unacceptable that it has been down for over a week and there is no sign of it being repaired.

#vumatelsucks

I am going to expose you people!!