No Internet for last 2 days and VUmatel had not done anything - Applaing: Ref 28321

My internet service has been down for last 2 days. I logged on the complaint with Vumatel yesterday ref no 28321. I was shocked to hear that they have a policy of addressing maintenance issues within 24 to 48 hours ????? There was clearly inclination from their side to address this anytime soon. I was told they will let me know when some one is free to address it.

I called Cell C , They told me that there is a problem of "my Port showing unknown". They also logged the complaint on my behalf but no response till evening and after 4:30 no one answered their phones.

I got a call this morning from Travesh from Vumatel , asking me to check if the internet is working. i asked him maintenance has been done. He said no , but there seems to be no problem with my line it is live.

I checked and the internet was not working and told him this. i did ask him has the maintenance department looked st this issue , he said yes . did they check that the port is unknown. He said no , they seems to have missed this and he is going to send the screen shot to maintenance .

Now i have to wait again God knows till when for internet ,, my son cannot do his homework, i have to spend money on data. Distressing

This is height of carelessness of Vumatel customer service and maintenance . all i can fathom is that Being a monopoly on infrastructure , they have no reason to have a policy of addressing issues in time . We promise customers 3 hours response time , they plan 24 to 48 hours.

and they do not care to investigate the issue enough to resolve and the customer has to suffer. as i customer we have nowhere else to go ....What a shame...

I do hope some from Vumatel is listening and does see that this level of customer service is not tenable over longer period. Please help.....