No Internet for Days and No Proper Support From Webafrica/Vumatel

I am extremely disappointed with the service from Webafrica and Vumatel regarding my fibre internet issue.

My internet suddenly stopped working, and after reporting the fault, I was informed that the ONT had lost its configuration and that a technician would investigate. However, despite being told that someone attended to the issue, no one has actually come to the property.

Communication has been very frustrating. WhatsApp responses take extremely long, and there is no easily accessible contact centre number where customers can get immediate assistance or proper updates.

For something as important as internet connectivity, especially when people work customers deserve faster support, better communication, and honest updates.

At this stage, I feel left stranded without proper assistance or urgency from either side.