NO INTERNET FOR A WEEK ALREADY

Absolutely shocking lack of service & care. We have been without our fibre line for a week now. Have phoned VOX, our service provider daily, and told them every time that the red light on our box is still on. Finally Vumatel responded this morning with a reference number & said they would be in contact shortly. That was at 11:25 today 04/03/2024!!! Three of us living here work from home & rely on internet access. It is nigh impossible to get hold of anyone :(