No internet for 2 weeks!!

Item: Vumatel
Rating: 2
Author: Jason L

Dear Vumatel team,

I have had no internet for 2 weeks and I have constantly been asking for a technician to be sent out to fix the issue. The technical support keep saying the issue has been fixed but it is not. My fibre router is showing a solid red alarm light and I have no connection. I have had 2 reference numbers for this fault 23047 and 21938.

How can there be such a big disregard for a service that I am paying for? I never ever had these issues with Fibrehoods and I need this corrected as soon as possible. If the issue is not corrected in the next few days I will gladly cancel my contract and move over to a fibre provider and ISP that cares!

Please please help and send somebody to fix my clearly faulty connection.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

04 Nov 2017, 09:12

Hi Jason

Please accept our sincere apology for the service you have experienced thus far. Kindly note that we are dealing with the matter and we will be in contact with you.

Regards,

The Vuma Team.

Vumatel's reply04 Nov 2017, 09:12

Official

Hi Jason

Please accept our sincere apology for the service you have experienced thus far. Kindly note that we are dealing with the matter and we will be in contact with you.

Regards,

The Vuma Team.

Jason L's updateReviewer Update

07 Nov 2017, 11:49

Dear Vuma team, Two technicians came to fix my line yesterday and advised me that all that was left to do is for Vumatel to configure the line. I was promised this would be done yesterday. Nothing has been done and I have called the customer line and still not received any feedback!! This has to be resolved today or I am cancelling my contract immediately! It has now been 18 days of no internet!!!!!!!!!!!

Jason L's update07 Nov 2017, 11:49

Reviewer Update