SK
Sikhulile K
1 reviews | Active since Feb 2021
28 Sept 2024, 08:28
No internet connection . worst customer service
No internet connection since Thursday. Today its a Saturday, still nothing. No updates, communication. I requested to speak to a consultant on Friday morning. To date I'm still waiting. What will happen on the 1st , will i have to pay for a service i am not using . Do better Vumatel, you are not doing me favor. I am paying for this service. The least you can do is to provide us with updates and turn around times
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Replies (4)SK
Sikhulile K's updateReviewer Update
29 Sept 2024, 10:42Your technicians arrived today, Sunday morning. No prior communication to let me know someone will be coming out. Vumatel you can do better , a simple sms would not have hurt . The technician advised he needs to log a call as the cable broke in the middle. Lets see how long I have to wait for the next contractor to be appointed and come out.
SK
Sikhulile K's update29 Sept 2024, 10:42
Reviewer Update
Your technicians arrived today, Sunday morning. No prior communication to let me know someone will be coming out. Vumatel you can do better , a simple sms would not have hurt . The technician advised he needs to log a call as the cable broke in the middle. Lets see how long I have to wait for the next contractor to be appointed and come out.
Vumatel's replyOfficial
30 Sept 2024, 12:54Good day Sikhulile Kubayi.
Thank you for getting in touch.
We are truly sorry about the experience. We have escalated your ticket to our maintenance team.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry about the experience. We have escalated your ticket to our maintenance team.
Kind regards
The Vuma Team
Vumatel's reply30 Sept 2024, 12:54
Official
Good day Sikhulile Kubayi.
Thank you for getting in touch.
We are truly sorry about the experience. We have escalated your ticket to our maintenance team.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry about the experience. We have escalated your ticket to our maintenance team.
Kind regards
The Vuma Team
SK
Sikhulile K's updateReviewer Update
30 Sept 2024, 16:27Hello Vumatel
Your appointed service provider was just here and he cannot assist as you guys sent out a contractor that cannot assist to replace a broken cable. I have been issued since Thursday , its Monday and I'm still not assisted. You have the audacity to send me an email to say after a thorough assessment, what assessment. The contractor that came out this afternoon did not even get out of his bakkie. Your ethics and customer as a business is really questionable . Do better
Your appointed service provider was just here and he cannot assist as you guys sent out a contractor that cannot assist to replace a broken cable. I have been issued since Thursday , its Monday and I'm still not assisted. You have the audacity to send me an email to say after a thorough assessment, what assessment. The contractor that came out this afternoon did not even get out of his bakkie. Your ethics and customer as a business is really questionable . Do better
SK
Sikhulile K's update30 Sept 2024, 16:27
Reviewer Update
Hello Vumatel
Your appointed service provider was just here and he cannot assist as you guys sent out a contractor that cannot assist to replace a broken cable. I have been issued since Thursday , its Monday and I'm still not assisted. You have the audacity to send me an email to say after a thorough assessment, what assessment. The contractor that came out this afternoon did not even get out of his bakkie. Your ethics and customer as a business is really questionable . Do better
Your appointed service provider was just here and he cannot assist as you guys sent out a contractor that cannot assist to replace a broken cable. I have been issued since Thursday , its Monday and I'm still not assisted. You have the audacity to send me an email to say after a thorough assessment, what assessment. The contractor that came out this afternoon did not even get out of his bakkie. Your ethics and customer as a business is really questionable . Do better
SK
Sikhulile K's updateReviewer Update
30 Sept 2024, 16:35 Your ethics and customer service as a business is really questionable . Do better
SK
Sikhulile K's update30 Sept 2024, 16:35
Reviewer Update
Your ethics and customer service as a business is really questionable . Do better