No internet connection or communication for 2 weeks

I've had no internet connection for past 2 weeks after signing up with a new ISP, they keep logging tickets that never get resolved, but I keep receiving emails from Vumatel telling me that my ticket has been "successfully" resolved, when trying to call, the call is dropped immediately.

I am so sick of this ****, you did this **** with my previous ISP as well, I already paid for a service that I now don't have the privilege of using for the past 2 weeks, when are you guys going to get your **** together and sort out this issue.