No Internet connection for over a week!

I have not had internet connection since Sunday 17 July 2022. My Fiber service provider is MWEB and the infrastructure provider at my complex is Vumatel. I am writing this complaint because I have called numerous times to MWEB with regards to the issue with my connection. MWEB tried to resolve it remotely but they could not restore the connection, then they said that they logged a call with Vumatel so that Vumatel could send a technician to come to my house and try to fix my issue. It has been a week and we are now over the SLA of 2 hours to 6 working days. Can I please ask that my issue gets resolved with the urgency it deserves. A whole week of no connection is just plain ridiculous keeping in mind that I have paid for the service.