No internet connection for four. Punished for something that is not my fault.

I have been without an internet connection for 4 days now. I made a payment using an easy pay number I got from Vodacom (my ISP). I made the payment early. Then after a few days my line got suspended and was asking for payment. It turned out I was given an incorrect easy pay number by the Vodacom agent I spoke to and it is now taking time to fiz the payment because Vodacom told me they would have to speak to you guys to locate the payment, reverse it and then allocate it to my account. Why is it taking so long? It's as if someone has to come to my home and replace a cable or something. I am disappointed yet again with Vumatel services.