ST
Siphiwe T
1 reviews | Active since Sept 2024
09 Sept 2024, 22:42
NO INTERNET CONNECTION FOR 2 WEEKS FULL
I reported this bad service two weeks ago network access still no action, I've paid vuma on the 29th August till this date I have no access to internet, I've been reporting this problem every day being created job tickets but no help being received, when I come back from work hoping to see the PON button green to my disappointment it's red, they won't even compensate me the days of not using their service to replace the days that they didn't come to my rescue, I've never come across the business who neglect their customers complains the way this vuma company is, such a bad service, 2 weeks without the service that I paid for
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Vumatel's replyOfficial
10 Sept 2024, 12:02Good day Siphiwe Tshabalala.
Thank you for getting in touch.
We apologize for any inconvenience caused. We are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation. During this time, you may experience disruptions or a complete loss of service. We understand how frustrating this can be, especially when it affects your daily activities or business operations. Our team is focused on identifying and addressing the root cause of the outage, and we appreciate your patience and understanding while we work towards a resolution.
Kind regards
The Vuma Team
Thank you for getting in touch.
We apologize for any inconvenience caused. We are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation. During this time, you may experience disruptions or a complete loss of service. We understand how frustrating this can be, especially when it affects your daily activities or business operations. Our team is focused on identifying and addressing the root cause of the outage, and we appreciate your patience and understanding while we work towards a resolution.
Kind regards
The Vuma Team
Vumatel's reply10 Sept 2024, 12:02
Official
Good day Siphiwe Tshabalala.
Thank you for getting in touch.
We apologize for any inconvenience caused. We are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation. During this time, you may experience disruptions or a complete loss of service. We understand how frustrating this can be, especially when it affects your daily activities or business operations. Our team is focused on identifying and addressing the root cause of the outage, and we appreciate your patience and understanding while we work towards a resolution.
Kind regards
The Vuma Team
Thank you for getting in touch.
We apologize for any inconvenience caused. We are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation. During this time, you may experience disruptions or a complete loss of service. We understand how frustrating this can be, especially when it affects your daily activities or business operations. Our team is focused on identifying and addressing the root cause of the outage, and we appreciate your patience and understanding while we work towards a resolution.
Kind regards
The Vuma Team