TM
Thuto M
1 reviews | Active since Jun 2024
05 Jun 2024, 08:14
no internet connection
2 days with no internet connection and no concrete or solid update on what's going on from the agents. Account paid for the month but no service.
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Replies (5)0
Replies (5)
Vumatel's replyOfficial
05 Jun 2024, 14:43Good day Thuto Mpitso.
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. We have escalated your ticket to our maintenance team for assistance.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. We have escalated your ticket to our maintenance team for assistance.
Kind regards
The Vuma Team
Vumatel's reply05 Jun 2024, 14:43
Official
Good day Thuto Mpitso.
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. We have escalated your ticket to our maintenance team for assistance.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. We have escalated your ticket to our maintenance team for assistance.
Kind regards
The Vuma Team
TM
Thuto M's updateReviewer Update
05 Jun 2024, 15:59Please provid ETA?
TM
Thuto M's update05 Jun 2024, 15:59
Reviewer Update
Please provid ETA?
TM
Thuto M's updateReviewer Update
06 Jun 2024, 19:24So, Vuma technician came to replace my router today. Thought when I get back from work it'll be sorted out. Only to have another long chat with an agent that tells me they need to log another ticket for the technician to fix my issue again. Bare in mind this is day 3 with no internet and I'm told ETA for the new ticket is another 72hrs. I'm told my service is down, put my payment was made. Why we given bad service it really beats me. If I was staying in white areas there wouldn't be such disrespect and be littling from this vendor. I want to be compensated for this inconvenience.
TM
Thuto M's update06 Jun 2024, 19:24
Reviewer Update
So, Vuma technician came to replace my router today. Thought when I get back from work it'll be sorted out. Only to have another long chat with an agent that tells me they need to log another ticket for the technician to fix my issue again. Bare in mind this is day 3 with no internet and I'm told ETA for the new ticket is another 72hrs. I'm told my service is down, put my payment was made. Why we given bad service it really beats me. If I was staying in white areas there wouldn't be such disrespect and be littling from this vendor. I want to be compensated for this inconvenience.
TM
Thuto M's updateReviewer Update
06 Jun 2024, 19:25*Blessed M.*: Thank you for holding Thato, A fault has been logged for you, Fault ID:222754, Your fault will be attended to within 24-72hrs depending on the cause or severity of the issue at hand
TM
Thuto M's update06 Jun 2024, 19:25
Reviewer Update
*Blessed M.*: Thank you for holding Thato, A fault has been logged for you, Fault ID:222754, Your fault will be attended to within 24-72hrs depending on the cause or severity of the issue at hand
TM
Thuto M's updateReviewer Update
06 Jun 2024, 19:26What a *** service!
TM
Thuto M's update06 Jun 2024, 19:26
Reviewer Update
What a *** service!