NO INTERNET CONNECTION!

My wifi has not been working for 5 days. I have called and been informed that a Vumatel technician will contact me. I have followed up with mweb 3 times only to be informed that I should wait for the technician to contact me. I haven’t received any communication and my biggest problem is that this is not the first time. In February I didn’t have internet connection for almost 2 weeks! I am utterly disappointed!