NO INTERNET CONNECTION

I made a payment into my account on 26 January 2024 I received a sms saying that's my WiFi is awaiting activation and I should contact them in 12 if the WiFi is not on I make contact with them the following day and I was assured that the maintenance team is busy with it it's been 5 days later and I'm still not connected I have been informing them on daily basis that I don't have access or connection to the internet, at this point I'm asking that Vuma refunds me my money as I can't be paying for service that I am not rendering I'm currently spending money on data that is such an inconvenience the last Agent cut my chat short as she instructed me to switch on and off the router so she could reboot from her side but the time she counted it was short I thought that was very unprofessional. I am very disappointed in Vuma and wish to have my money back IL use other platforms.