aL
ana L
1 reviews | Active since Sept 2022
06 Oct 2022, 11:23
NO INTERNET CONNECT AGAIN
This is the second time in a space of 2 weeks that I'm without internet. Been without internet since Friday 30 September 2022, logged a complaint via email to their support, received a reference number but nothing has been done. Tried phoning their number various times, kept on hold for hours on end to then be cut off and to start all over again. No internet connect yet I'm still being debit for a no service received. there service is unacceptable . Terrible company to deal with
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
06 Oct 2022, 11:33Good day Ana L
Thank you for getting in touch.
We have checked your connectivity and can confirm that the fibre line is up and running. Please contact your ISP (internet service provider) in this regard and they will be able to assist you.
Your ISP is SADV and their contact number details are ***, ***, or Whatsapp ***.
Should you require further assistance, do not hesitate to contact us.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have checked your connectivity and can confirm that the fibre line is up and running. Please contact your ISP (internet service provider) in this regard and they will be able to assist you.
Your ISP is SADV and their contact number details are ***, ***, or Whatsapp ***.
Should you require further assistance, do not hesitate to contact us.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply06 Oct 2022, 11:33
Official
Good day Ana L
Thank you for getting in touch.
We have checked your connectivity and can confirm that the fibre line is up and running. Please contact your ISP (internet service provider) in this regard and they will be able to assist you.
Your ISP is SADV and their contact number details are ***, ***, or Whatsapp ***.
Should you require further assistance, do not hesitate to contact us.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have checked your connectivity and can confirm that the fibre line is up and running. Please contact your ISP (internet service provider) in this regard and they will be able to assist you.
Your ISP is SADV and their contact number details are ***, ***, or Whatsapp ***.
Should you require further assistance, do not hesitate to contact us.
Kind regards
The Vuma Team
Best regards,
aL
ana L's updateReviewer Update
06 Oct 2022, 11:46Have tried to contact them but nothing happens
aL
ana L's update06 Oct 2022, 11:46
Reviewer Update
Have tried to contact them but nothing happens
Vumatel's replyOfficial
06 Oct 2022, 11:57Thank you for your response Ana L
We are sorry to hear about this. We, unfortunately, cannot assist with internet connectivity.
You can also try and reboot, do not reset and connectivity might be restored.
Kind regards
The Vuma Team
We are sorry to hear about this. We, unfortunately, cannot assist with internet connectivity.
You can also try and reboot, do not reset and connectivity might be restored.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply06 Oct 2022, 11:57
Official
Thank you for your response Ana L
We are sorry to hear about this. We, unfortunately, cannot assist with internet connectivity.
You can also try and reboot, do not reset and connectivity might be restored.
Kind regards
The Vuma Team
We are sorry to hear about this. We, unfortunately, cannot assist with internet connectivity.
You can also try and reboot, do not reset and connectivity might be restored.
Kind regards
The Vuma Team
Best regards,